Bouncer FAQ's
Q - Are your bounce houses clean?
A - Yes! Since day one we have been vigilant about leaning our bouncers!
At every pickup we vacuum and clean the bouncer. This way each of our bouncers are put away clean and smelling fresh.
We use an EPA registered Disinfectant. It kills 99.9% of germs and viruses in 60 seconds. It also kills mold, mildew and eliminates odors leaving a fresh scent with no residue! We guarantee a clean bouncer!
Q - How long is the rental?
A - Our rentals are guaranteed for up to 6 Hrs.
For example: If your party Hours were 1-5PM. We would deliver by 12PM and pickup after 6 PM. We may sometimes leave it there longer than 6 hrs., based on our delivery schedule. We will never pickup before the scheduled end time unless you want us to pick up early. You can under approved circumstances do an extended rental or overnight rental. *Cost starting at $35 for extended rental time, ask for pricing and availability*
Q - Can you rent a bounce house at a public park or community park?
A - Yes you can! Click HERE for Park Rental details
Q - What surface can I put a bounce house on?
A - We can place a bounce house on almost any surface including: grass, artificial grass, concrete, pavers, asphalt, dirt, rocks, wood chips and more. We can't put bouncers on sand or silty dirt.
Grass and artificial turf are the preferred surfaces. They are the cleanest and safest!
For the other surfaces we provide a tarp to go under the bounce house.
Asphalt will make a bounce house very dirty, so we charge an additional $15 cleaning fee per inflatable.
Water slides cannot go on Dirt or dead/dry grass. No exceptions. It is a big mess for you and us.
Q - What location can I place a bouncer?
A - For Homes, we can place bouncers in secure back yards or front/side yards that are flat and behind a secure gate.
We can't put a bouncer on a standard slanted driveway. We can't put a bouncer on the street/sidewalk. We can't put a bouncer in a front yard that is not behind a secure gate.
If you have the street closed with permits we can place the bouncers on the street.
We can't put the bouncer anywhere that cars can drive on or near the bounce house.
For venues, it would depend on the regulations of the venue. The venue must still be away from any roads or traffic and closed off with permits.
Q - How do you secure your bounce houses?
A - We prefer to secure the bounce houses with stakes when there is grass, dirt, or deco rocks.
If you surface is not able to be staked into, we use sandbag weights to secure the bounce house.
We will tie to trees or other acceptable objects when available to ensure the unit is secured.
Q - Does my bounce house need to say plugged in?
A - Yes, the bounce house must be plugged in to stay inflated. The bounce house will inflate in less than 1 minute. It will take 5-10 to deflate completely. We need a power source that can handle 16 amps within 75 feet of the bounce house. Running cords longer than 75 feet can damage the cords and blowers. At venues without power, we will need to supply a generator to power the equipment. We can't use the power at public parks.
Q - How do I know if bounce house will fit?
A - The dimensions listed under each bounce house are the actual dimensions the unit takes up. Length x Width x Height.
For example the 30 FT Obstacle course is 30x11x12. The Length (30) is from the front to back of the units and Width (11) is from Left to right, when looking at the inflatable from the front. The height is the Highest point on the inflatable. We would need at least 33x13x13.
We recommend at least 1 foot of clearance all around. We also recommend and extra 1-2 feet at the entrance and exit to allow for kids to get in and out. If the bouncer is next to a wall, we require at least 2 feet of space for safety.
Q - Does the bounce house need to be supervised?
A - Yes, all inflatables must be supervised. If the bouncer is at your home, you are responsible for watching the bouncer to be sure the guidelines are followed. If you are renting a bounce house for your private party at a park you are also responsible for overseeing the bouncer.
If you are having any type of event not for personal use, we REQUIRE every inflatable to have a full time attendant. We can provide attendants for $40/hr. to oversee the inflatable. If you have adult volunteers, we can provide an event supervisor for $60/hr. to oversee the volunteers and equipment while those volunteers are each stationed at a bouncer.
Q - Are we responsible for the unit if it is damaged?
A – Yes and no depending on the damage. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period. If this happens, please alert us at once so we can document the repairs and help you if needed. If, however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds, using silly string in the unit, damaging with sharp objects, markers or moving the unit to a location other than where it was originally setup.) you will be responsible for all damages up to and including full replacement of the unit/blower. That is why we have you sign and initial on all our safety rules so that you can be the trained operator.
A - Yes! Since day one we have been vigilant about leaning our bouncers!
At every pickup we vacuum and clean the bouncer. This way each of our bouncers are put away clean and smelling fresh.
We use an EPA registered Disinfectant. It kills 99.9% of germs and viruses in 60 seconds. It also kills mold, mildew and eliminates odors leaving a fresh scent with no residue! We guarantee a clean bouncer!
Q - How long is the rental?
A - Our rentals are guaranteed for up to 6 Hrs.
For example: If your party Hours were 1-5PM. We would deliver by 12PM and pickup after 6 PM. We may sometimes leave it there longer than 6 hrs., based on our delivery schedule. We will never pickup before the scheduled end time unless you want us to pick up early. You can under approved circumstances do an extended rental or overnight rental. *Cost starting at $35 for extended rental time, ask for pricing and availability*
Q - Can you rent a bounce house at a public park or community park?
A - Yes you can! Click HERE for Park Rental details
Q - What surface can I put a bounce house on?
A - We can place a bounce house on almost any surface including: grass, artificial grass, concrete, pavers, asphalt, dirt, rocks, wood chips and more. We can't put bouncers on sand or silty dirt.
Grass and artificial turf are the preferred surfaces. They are the cleanest and safest!
For the other surfaces we provide a tarp to go under the bounce house.
Asphalt will make a bounce house very dirty, so we charge an additional $15 cleaning fee per inflatable.
Water slides cannot go on Dirt or dead/dry grass. No exceptions. It is a big mess for you and us.
Q - What location can I place a bouncer?
A - For Homes, we can place bouncers in secure back yards or front/side yards that are flat and behind a secure gate.
We can't put a bouncer on a standard slanted driveway. We can't put a bouncer on the street/sidewalk. We can't put a bouncer in a front yard that is not behind a secure gate.
If you have the street closed with permits we can place the bouncers on the street.
We can't put the bouncer anywhere that cars can drive on or near the bounce house.
For venues, it would depend on the regulations of the venue. The venue must still be away from any roads or traffic and closed off with permits.
Q - How do you secure your bounce houses?
A - We prefer to secure the bounce houses with stakes when there is grass, dirt, or deco rocks.
If you surface is not able to be staked into, we use sandbag weights to secure the bounce house.
We will tie to trees or other acceptable objects when available to ensure the unit is secured.
Q - Does my bounce house need to say plugged in?
A - Yes, the bounce house must be plugged in to stay inflated. The bounce house will inflate in less than 1 minute. It will take 5-10 to deflate completely. We need a power source that can handle 16 amps within 75 feet of the bounce house. Running cords longer than 75 feet can damage the cords and blowers. At venues without power, we will need to supply a generator to power the equipment. We can't use the power at public parks.
Q - How do I know if bounce house will fit?
A - The dimensions listed under each bounce house are the actual dimensions the unit takes up. Length x Width x Height.
For example the 30 FT Obstacle course is 30x11x12. The Length (30) is from the front to back of the units and Width (11) is from Left to right, when looking at the inflatable from the front. The height is the Highest point on the inflatable. We would need at least 33x13x13.
We recommend at least 1 foot of clearance all around. We also recommend and extra 1-2 feet at the entrance and exit to allow for kids to get in and out. If the bouncer is next to a wall, we require at least 2 feet of space for safety.
Q - Does the bounce house need to be supervised?
A - Yes, all inflatables must be supervised. If the bouncer is at your home, you are responsible for watching the bouncer to be sure the guidelines are followed. If you are renting a bounce house for your private party at a park you are also responsible for overseeing the bouncer.
If you are having any type of event not for personal use, we REQUIRE every inflatable to have a full time attendant. We can provide attendants for $40/hr. to oversee the inflatable. If you have adult volunteers, we can provide an event supervisor for $60/hr. to oversee the volunteers and equipment while those volunteers are each stationed at a bouncer.
Q - Are we responsible for the unit if it is damaged?
A – Yes and no depending on the damage. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period. If this happens, please alert us at once so we can document the repairs and help you if needed. If, however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds, using silly string in the unit, damaging with sharp objects, markers or moving the unit to a location other than where it was originally setup.) you will be responsible for all damages up to and including full replacement of the unit/blower. That is why we have you sign and initial on all our safety rules so that you can be the trained operator.
Character FAQ's
Q - Can the Mascot Character come without a helper?
A - No. All Mascot characters must come with a helper to assist them. Our Mascot helpers come dressed in a fun colorful outfit. They are the eyes, ears of a mascot and help run the activities for the event or party!
Q - How long can a character stay at my event?
A - A mascot character can stay in an event for 45 minutes before they need a break. If the event is longer they can take breaks and do multiple shifts with 45 minutes in and 15 minute breaks.
Most Human characters can do longer events without breaks deepening on the costume.
Q - Does Celebraet Kids take pictures?
A - We don't provide photography services. We allow time at our events for you to take plenty of pictures. If you have a camera or phone our helpers can assist in taking pictures for you!
Q - Can characters be inside and/or outside?
A - Yes. Characters can be inside or outside. Certain weather conditions can affect the characters location setup.
If it is hot out (90 degrees +) the human characters will need to be inside or in the shade.
Mascot characters can only do 30 minutes outside in 90+ degrees weather while in the shade, they can't be in the sun.
High winds or rain can damage the costumes, so we would need to be inside in those conditions.
We recommend having an area with enough space for the kids to move around and play with the characters. Outside can be a nice grass area or porch, inside can be a cleared out space in the living room or family room.
Q - Can characters come to a park or venue/play place?
A - Yes. Characters can come to parks venues and play places. We will need permission from the venue to have a character at their facility. For mascot parties at venues we only do a 45 minute show with the mascots. You can add on additional time with the helper for extra activities.
Q - Can I have any number of kids at my party?
A - Our standard packages are meant for 20 kids or less. If you are going to have more than 20 kids let us know so we can accommodate for additional supplies and time for the entertainers. Individual activities like face painting and balloons will take additional time with more kids.
Q - Can I have more than one character?
A - Yes! We can have multiple characters at your event. The pricing and availability will depend on which characters and how many you are looking for.
A - No. All Mascot characters must come with a helper to assist them. Our Mascot helpers come dressed in a fun colorful outfit. They are the eyes, ears of a mascot and help run the activities for the event or party!
Q - How long can a character stay at my event?
A - A mascot character can stay in an event for 45 minutes before they need a break. If the event is longer they can take breaks and do multiple shifts with 45 minutes in and 15 minute breaks.
Most Human characters can do longer events without breaks deepening on the costume.
Q - Does Celebraet Kids take pictures?
A - We don't provide photography services. We allow time at our events for you to take plenty of pictures. If you have a camera or phone our helpers can assist in taking pictures for you!
Q - Can characters be inside and/or outside?
A - Yes. Characters can be inside or outside. Certain weather conditions can affect the characters location setup.
If it is hot out (90 degrees +) the human characters will need to be inside or in the shade.
Mascot characters can only do 30 minutes outside in 90+ degrees weather while in the shade, they can't be in the sun.
High winds or rain can damage the costumes, so we would need to be inside in those conditions.
We recommend having an area with enough space for the kids to move around and play with the characters. Outside can be a nice grass area or porch, inside can be a cleared out space in the living room or family room.
Q - Can characters come to a park or venue/play place?
A - Yes. Characters can come to parks venues and play places. We will need permission from the venue to have a character at their facility. For mascot parties at venues we only do a 45 minute show with the mascots. You can add on additional time with the helper for extra activities.
Q - Can I have any number of kids at my party?
A - Our standard packages are meant for 20 kids or less. If you are going to have more than 20 kids let us know so we can accommodate for additional supplies and time for the entertainers. Individual activities like face painting and balloons will take additional time with more kids.
Q - Can I have more than one character?
A - Yes! We can have multiple characters at your event. The pricing and availability will depend on which characters and how many you are looking for.